Our Commitment to You

At Artisan, we don’t just sell jewelry — we stand behind every piece we create.
Your comfort, confidence, and satisfaction are at the heart of everything we do. Our relationship with you doesn’t end at checkout; it continues through the care, integrity, and service that define our brand.

If you notice any defect, manufacturing issue, or anything we may have overlooked, please contact us as soon as you receive your order. We are always here to help — and we will make it right.

Finish, Wear & Refinishing Services

All our jewelry is delivered with a premium finish and is rhodium-plated for enhanced durability and long-lasting shine. Over time, natural wear may gently reduce the brilliance of any piece — this is completely normal for fine jewelry.

If, after months or even years, you’d like to refresh your jewelry, you may have it polished anywhere, or return it to us for professional refinishing at exclusive discounted rates:

• Lacquer Polish — Rs. 1,000 per piece
  Provides instant shine and a fresh, renewed appearance.

• Rhodium Plating — Rs. 1,900 per piece
  A premium, longer-lasting finish compared to lacquer polishing.

📏 Wrong Size? No Problem — 30-Day Exchange Policy

If your jewelry doesn’t fit as expected, you may request a size exchange within 30 days of receiving your order. We’ll carefully craft a new piece in your required size.

For personalized or resized items, the following charges apply:

• Rs. 1,000 — Standard designs

• Rs. 2,000 — Diamond or complex designs

Exchange Terms & Conditions

• Exchange requests must be made within 30 days of delivery

• Items must be returned in original condition and packaging

• Shipping costs for exchanges are the customer’s responsibility

🔧 Repairs & Restoration

Need a repair or restoration? We’ve got you covered.
We offer repair services at reasonable rates, quoted based on the nature and extent of the work required. Our team will guide you through the process to ensure your piece is restored with the same care and craftsmanship it was created with.

Your jewelry is meant to last — and we’re proud to be part of its journey with you.